Entering a Pickup Order

A pickup order is a request that new or returning boxes and files be transported from your location to an Iron Mountain storage facility. You specify the number of boxes and files to be picked up, grouped by the type of container. The Pickup Order wizard ensures that you have entered the appropriate order information, specified pickup details such as priority, carrier and order instructions, and have had opportunities to review the order for accuracy.

Customers who contract for Iron Mountain’s Vault Pickup Service are able to place a pickup order utilizing this service. Vault pickup service provides direct transport of tapes between the customer site and a secure Iron Mountain vault by a dedicated Iron Mountain vehicle. No other stops are made; assets belonging to other customers are not carried in the vehicle. A customer that contracts for vault pickup service is able to create a single pickup order that includes both vault pickup and regular box and file pickup.

NOTE: Pickup lists and pickup orders function independently of each other in Iron Mountain Connect Records Management.

Select Records Management | Pickups, Add Records | Quick Pickup Order. The Quick Pickup screen opens.
Select a Customer.

NOTE: Changing the customer at any time during the pickup order process will remove items that you have added to your cart and clear entries on the Quick Pickup screen.

For each type of file or box to be picked up, type the number of New and Refile items.
Click Add to Cart. Iron Mountain Connect Records Management increments your cart by one for each type of new AND refile item on the order. For example, your cart is incremented by one whether you add a single standard carton or four standard cartons.
Next, the Pickup Order wizard leads you step-by-step through the order process starting with Pickup Order Wizard Step 1: Pickup Order Cart Items.