The first time you log in as a new user, you will need to:

• Change the temporary password you have been assigned
• Set up your security questions and PIN
• Review your user profile

Setting/Changing Your Password

The first time you sign on as a new user, you will need to change the temporary password you have been assigned.  Passwords must meet the following requirements:

• Unique
• At least 8 characters long
• Contain at least two letters
• Contain at least one number
• Contain at least one special character:   !  @  #  $  %  ^  &  *  )  (
• Cannot repeat the same character three or more times consecutively (for example, aaa)
• Cannot contain spaces
• Should not contain any portion of the user’s first name, last name or username

For security purposes, users must reset passwords at designated time intervals.

Setting Your Security Questions and PIN

New users must also set security questions and a voice security personal identification number (PIN).  These questions are used to verify your identity if you forget your password or have locked yourself out of the system with three unsuccessful attempts to enter your password. The PIN is used for placing orders via phone.

1. Select three different challenge questions (out of the 12 available questions) and enter your answers. 
2. Enter a 4-digit numeric PIN code that you will use to identify yourself over the phone.

Reviewing your User Profile

The first time you sign on as a new user, you will be prompted to review your user profile after you set your password, security questions and PIN. 

1. Update any incorrect or missing information.  Complete all * required fields.
2. Click Confirm.
3. Your changes are saved and the Iron Mountain Connect homepage opens.