About Client User Administrators (CUAs)

A Client User Administrator (CUA) is an Iron Mountain Connect administrator who creates users and grants permissions and organisational access to users within a company. 

After February 2019, CUAs are no longer automatically created with Records Management permissions and organisational access. Although they have access to the Iron Mountain Connect Manage User application and are able to create users, they may or may not have access to Records Management and other Iron Mountain Connect applications.

CUAs are created by the Iron Mountain setup team.A company may have more than one CUA; Iron Mountain recommends limiting the number of users in the CUA role.

A CUA is able to:

• Create and maintain other CUAs
• Create and maintain Client Content Administrators
• Create and maintain Iron Mountain Connect Records Management Admins, standard users and Organisation Group Admins
• Set and maintain user passwords
• Assign access to Iron Mountain Connect applications
• Set user permissions and organisational access
• Search for standard users, Client Content Administrators and other CUAs

A CUA that has access to Iron Mountain Connect Records Management is also assigned one of the following Iron Mountain Connect Records Management roles:

• Admin
• Standard user
• Organisation Group Admin.

Creating a Client User Administrator (CUA)

1. Click Manage Users from the My Quick Links section on the Iron Mountain Connect homepage, or access it from the Users portal in the centre section of the screen.
2. Click the Create User button. The User Profile screen is displayed.
3. Complete all required fields.
4. From within the Account section of the screen:

   a.Set the role to Client User Administrator.

   b.Select the Records Management application and set the user's Records Management role:

   • Admin
   • Standard User
   • Organisation Group Admin 
5. Click Save. The Client User Administrator is created.