EXAMPLE FILE PROCESSING ERRORS

Error Message

Error Type

Solution

Incorrect file type

.csv File Upload

Use the data entry templates available from the Bulk Upload Status screen for all data entry

Save file as a .csv file.

File is empty

.csv File Upload

Enter or cut and paste data.

File Exceeds 10 MB Size Limit

.csv File Upload

Divide into smaller files that are under 10 MB each.

Limit file to 200 rows

Invalid date format: [FIELD NAME]

.csv File Upload

The date format you used during data entry (American: MM/DD/YYYY; European: DD/MM/YYYY; ISO: YYYY-MM-DD) does not match the format you selected during upload. Select the matching date format.

If you use ISO Date format (YYYY-MM-DD), check that the formatting for number cells on the .csv file is set to Text. Refer to step 5 in Bulk Uploading Boxes.

File has invalid column headers

.csv File Upload

The columns included in the .csv file do not match the fields that your system administrator has required or disabled. Contact your system administrator to verify field settings. (Note that required fields are displayed with a red asterisk on the Box Details screen and File Details screen.)

EXAMPLE DATA UPLOAD ERRORS

Error Message

Error Type

Solution

Box [Box number] does not exist or does not belong to customer [customer ID]

Data Upload

Verify box number

Enter valid box number that belongs to a customer you have access to or contact your system administrator for access

[FIELD NAME] Exceeds character maximum

Data Upload

Shorten entry

[FIELD NAME] Required field

Data Upload

This field is required by Iron Mountain Connect Records Management or by your system administrator and cannot be blank.

Enter data

[FIELD NAME] This box number has already been

entered into the Iron Mountain Connect Records Management system

Data Upload

Determine if this is a duplicate entry.

Enter a unique box number.

[FIELD NAME] This is not a valid entry; please re-enter

Data Upload

This is a system-validated field that is checked to ensure accuracy

Enter qualified data.

Inactive customer

Data Upload

Enter an active customer (that can transact orders)

Inactive division

Data Upload

Enter an active division (that can transact orders)

Inactive department

Data Upload

Enter an active department (that can transact orders)

Inactive record code

Data Upload

Enter an active record code

Invalid customer

Data Upload

Enter a valid customer that your system administrator has granted you access to

Invalid date; From Date must come before To Date

Data Upload

Enter a From Date that precedes the To Date

Invalid division

Data Upload

Enter a valid division to which your system administrator has granted you access.

Invalid department

Data Upload

Enter a valid department to which your system administrator has granted you access

Invalid box number

Data Upload

Enter valid box number that belongs to a customer you have access to or contact your system administrator for access

Invalid record code

Data Upload

Enter valid record code

Permission required

Data Upload

Permission to perform this task has not been granted. Contact your system administrator for assistance.

Select either Destruction Date or Destruction Indicator

Data Upload

Deselect either the Destruction Date or the Destruction Indicator, so that only one of the fields is selected.

User does not have access to the customer

Data Upload

Select a different customer or contact your system administrator for access

User does not have access to the division

Data Upload

Select a different division or contact your system administrator for access

User does not have access to the department

Data Upload

Select a different department or contact your system administrator for access