Review the collection and shipping information that defaults for the order.

Vault service customers follow the same steps outlined below for a collection order. Iron Mountain manually updates the collection order to ensure secure collection for vault collection service requests.

1. After you finish the Collection Order Basket Items step and click Next>, the Collection Order Details screen opens.
2. Review and edit the default collection information. The order items are listed at the bottom of the screen grouped by type. If you entered a request for vault collection service, this is displayed at the bottom of the list.

a.Verify the collection address of the order. Click Change Addressto select a different address and contact for the order, or to create a new address that will be used on this order and that will be retained in the centralised address repository for future use.

b.If necessary, change the Collection Contact. 

3. Select a Shipping Priority to set the date and time for the collection. The shipping priorities available depend on the customer's service priority, as well as the service level options set in your user profile. To set a date beyond the next business day, select Scheduled and then type a date in DD/MM/YYYY format, or click  and select a date.
4. Select a Courier. If you choose to have the order delivered by a third-party courier, you will be required to complete the additional third-party fields that are displayed:

5. If necessary, update the email addresses of the contacts who will receive notification when theorder is submitted. The primary contact receives all notification, confirmation and cancellation emails. Non-primary email addresses will receive confirmation emails, but will not receive cancellation or delivery confirmation emails.
6. Enter instructions that apply to the whole order. If you are using a third-party courier, the third-party information that you are required to enter supersedes these instructions.     
7. If there is an internal routing address associated with this order, click the Add Internal Routing Address link to open the Shipping Address List screen and select the address for this order. Change the internal delivery contact as necessary.
8. Click Place Your Order.Iron Mountain Connect Records Management processes your order. Make sure you keep your browser window open until the application has finished processing and you are taken into the Collection Order Completion step in the Collection Order wizard. Refer to Collection Order Wizard Step 3: Collection Order Completion.