Not all customers, divisions or departments are available to be assigned when you create a custom file template. A customer, division or department may not be displayed in the Assign Organisations step of the File Template wizard for the following reasons:

• The customer is not set up within Iron Mountain Connect Records Management to individually list files.
• Your organisational access is restricted; only customers to whom you have complete organisational access (access to all divisions and/or departments) are displayed. Organisational access is granted by your system administrator.
• Divisions and departments are not displayed if the customer does not validate departments.

A customer, division or department may not be displayed on the Organisation tab screen when you view or edit a custom file template for the following reasons:

• The customer is not set up within Iron Mountain Connect Records Management to individually list files.
• Your organisational access is restricted; only customers to whom you have complete organisational access (access to all divisions and/or departments) are displayed. Organisational access is granted by your system administrator.
• Divisions and departments are not displayed if the customer does not validate departments.
• You are viewing the Iron Mountain default file template and the customer, division or department is assigned to a custom file template.
• You are viewing the Iron Mountain default file template and the customer, division or department is assigned to a custom file template.